Hi , Automation has become essential for organizations seeking to thrive in today's fast-paced and competitive business landscape. By automating repetitive and time-consuming tasks from your incident resolution process you can free up your engineers to focus on higher-value activities that require creativity and critical thinking. This, in turn, can lead to shorter MTTR, better customer experiences, faster innovation, and improved profitability. The PagerDuty Operations Cloud is the platform that enables our customers to manage the full lifecycle of urgent and unplanned work. Many of our customers are turning to automation to augment their incident response teams and as a key driver to further grow and scale their capabilities. In this eBook you will learn how to: • Uncover opportunities for automation in your incident response process • Leverage automation best practices • Identify your first incident response automation project • Get started on your automation journey | 
